SBI Clerk (First Shift) Exam, 2009 : Computer Knowledge

State Bank of India
Clerk (First Shift) Examination, 2009
(Held on 8-11-2009)
Marketing Aptitude/Computer Knowledge : Solved Paper

1. If text was highlighted and ‘Edit’ ‘Copy’ was clicked, what would happen ?
(A) Text would be copied from the document and placed in the clipboard
(B) Text would be removed from the document and placed in the clipboard
(C) Text from the clipboard would be placed in the document at the place where the cursor is blinking
(D) Only (B) and (C)
(E) None of these
Ans : (A)

2. The blinking point which shows your position in the text is called—
(A) Blinker
(B) Cursor
(C) Causer
(D) Pointer
(E) None of these
Ans : (B)

3. For seeing the output, you use—
(A) Monitor
(B) Keyboard
(C) Mouse
(D) Scanner
(E) None of these
Ans : (A)


4. CDs are of which shape ?
(A) Square
(B) Rectangular
(C) Round
(D) Hexagonal
(E) None of these
Ans : (C)

5. A scanner scans—
(A) Pictures
(B) Text
(C) Both Pictures and Text
(D) Neither Pictures nor Text
(E) None of these
Ans : (C)

6. A directory within in directory is called—
(A) Mini Directory
(B) Junior Directory
(C) Part Directory
(D) Sub Directory
(E) None of these
Ans : (D)

7. For opening and closing of the file in Excel, you can use which bar ?
(A) Formatting
(B) Standard
(C) Title
(D) Formatting or Title
(E) None of these
Ans : (C)

8. Which of the following controls the manner of interaction between the user and the operating system ?
(A) User interface
(B) Language translator
(C) Platform
(D) Screen saver
(E) None of these
Ans : (A)

9. Computer language used on the Internet is—
(A) BASIC
(B) COBOL
(C) Java
(D) Pascal
(E) None of these
Ans : (C)

10. You click at B to make the text—
(A) Italics
(B) Underlined
(C) Italics and Underlined
(D) Bold
(E) None of these
Ans : (D)

11. Which part is the ‘brain’ of the computer ?
(A) CPU
(B) Monitor
(C) RAM
(D) ROM
(E) None of these
Ans : (A)

12. A disk’s content that is recorded at the time of manufacture and that cannot be changed or erased by the user is—
(A) Memory-only
(B) Write-only
(C) Read-only
(D) Run-only
(E) None of these
Ans : (C)

13. Help Menu is available at which button ?
(A) End
(B) Start
(C) Turnoff
(D) Restart
(E) None of these
Ans : (B)

14. You can keep your personal files/folders in—
(A) My Folder
(B) My Documents
(C) My Files
(D) My Text
(E) None of these
Ans : (B)

15. A central computer that holds collections of data and programs for many PCs, workstations, and other computers is a(n)—
(A) Supercomputer
(B) Minicomputer
(C) Laptop
(D) Server
(E) None of these
Ans : (D)

16. A Website’s main page is called its—
(A) Home Page
(B) Browser Page
(C) Search Page
(D) Bookmark
(E) None of these
Ans : (A)

17. Data that is copied from an application is stored in the—
(A) Driver
(B) Terminal
(C) Prompt
(D) Clipboard
(E) None of these
Ans : (D)

18. Changing an existing document is called ……… the document.
(A) creating
(B) deleting
(C) editing
(D) adjusting
(E) None of these
Ans : (C)

19. In a spreadsheet program the ………… contains related worksheets and documents.
(A) workbook
(B) column
(C) cell
(D) formula
(E) None of these
Ans : (A)

20. Which of the following is not an input device ?
(A) Keyboard
(B) Monitor
(C) Joystick
(D) Microphone
(E) None of these
Ans : (B)

21. Marketing is the combined study of—
(A) Buyer’s behaviour and consumer tasks
(B) Product demand and Product supply
(C) Brand building and Publicity
(D) Sales force abilities and customer responses
(E) All of these
Ans : (A)

22. Effective Marketing helps in—
(A) Boosting the sales
(B) Boosting the purchases
(C) Boosting the demand and supply
(D) All of these
(E) None of these
Ans : (A)

23. Market size means—
(A) Size of the sales teams
(B) Size of the company
(C) Scope for profit
(D) Scope for marketing
(E) None of these
Ans : (D)

24. Market share means—
(A) Share Market
(B) Sensex
(C) Market changes
(D) Market demands
(E) Share of business among pears
Ans : (E)

25. Direct Marketing means—
(A) Face to face marketing
(B) Over the counter marketing
(C) Door to door marketing
(D) All of these
(E) None of these
Ans : (D)

26. A ‘Lead’ means—
(A) A buyer
(B) A seller
(C) Employee
(D) Employer
(E) None of these
Ans : (B)

27. DSA means—
(A) District Sales Authority
(B) Direct Selling Agent
(C) Distributor and Sales Agents
(D) Distributor and State Agent
(E) None of these
Ans : (B)

28. A DSA’s main function is—
(A) To boost customer contacts
(B) To boost emails
(C) To boost telemarketing
(D) All of these
(E) None of these
Ans : (D)

29. A ‘Prospect’ means—
(A) Company’s Prospectus
(B) Company’s Memorandum of Association
(C) A likely buyer
(D) A likely seller
(E) None of these
Ans : (C)

30. To ‘close a call’ means—
(A) To clinch the sales
(B) To abandon the sales
(C) To lose the business
(D) To annoy the customer
(E) To exit from the sales team
Ans : (A)

31. Good selling skill calls for—
(A) Patience
(B) Perseverance
(C) Persuasion
(D) Pursuit
(E) All of these
Ans : (D)

32. Marketing channels means—
(A) Delivery time
(B) Delivery period
(C) Sales outlets
(D) Purchase outlets
(E) All of these
Ans : (C)

33. Value added services means—
(A) Additional cost
(B) Additional production
(C) Additional staff
(D) Additional services
(E) All of these
Ans : (D)

34. A ‘Target Group’ means—
(A) Group of salesmen targeting the customers
(B) Likely buyers
(C) Group of products
(D) Group of companies
(E) All of these
Ans : (B)

35. ‘USP’ in Marketing means—
(A) Useful Sales Procedures
(B) Useful Selling Propositions
(C) Useful Sales Persons
(D) Used Sales Plans
(E) Unique Selling Propositions
Ans : (E)

36. ‘ATM’ stands for—
(A) Anywhere Marketing
(B) Any Time Marketing
(C) Any Time Money
(D) Automated Teller Machine
(E) Automatic Timely Machine
Ans : (D)

37. Market Plan is a—
(A) Selling process
(B) Year-end-budget
(C) Calendar
(D) Business document for marketing strategies
(E) All of these
Ans : (D)

38. Market segmentation means dividing—
(A) The market group into homogeneous groups
(B) The market process into easy steps
(C) The sales teams into small groups
(D) All of these
(E) None of these
Ans : (A)

39. ‘HNI’ means—
(A) Highly Non-interested Individuals
(B) Highly Needy Individuals
(C) High Networth Individuals
(D) Highly Negative Individuals
(E) None of these
Ans : (C)

40. Digital Marketing includes. Find the incorrect answer—
(A) Web advertisement
(B) E-mail canvassing
(C) Blogs
(D) SMS campaigns
(E) Mobile alerts
Ans : (C)

SBI Clerk (First Shift) Exam, 2009 : General Awareness

State Bank of India
Clerk (First Shift) Examination, 2009
(Held on 8-11-2009)
General Awareness : Solved Paper

1. Which of the following is/are the major objectives of the Union Budget 2009-10 presented by Sri Pranab Mukherjee ? Emphasis on/to—
1. Faster and more inclusive growth.
2. Equitable development.
3. Improve the delivery mechanism.
(A) Only 1
(B) Only 2
(C) Only 3
(D) All 1, 2 and 3
(E) None of these
Ans : (D)

2. As per the budget 2009-10, the Govt. has made an allocation of Rs. 1542 crores to purchase the shares held by the RBI in which of the following organizations ?
(A) National Bank for Agriculture and Rural Development (NABARD)
(B) State Bank of India (SBI)
(C) Export Credit Guarantee Corporation of India (ECGC)
(D) Life Insurance Corporation of India
(E) All the above
Ans : (A)

3. Which of the following apex body and regulators has asked banks to swap customer related information so that the frauds and defaults may be prevented in future ?
(A) Bombay Stock Exchange (BSE)
(B) Indian Bank’s Association (IBA)
(C) Securities and Exchange Board of India (SEBI)
(D) Reserve Bank of India (RBI)
(E) None of these
Ans : (D)


4. The SBI has signed an agreement with which of the following agencies to obtain a guarantee cover to its loans to Micro and Small Enterprises ?
(A) Export Credit Guarantee Corporation
(B) Credit Guarantee Trust
(C) Small Industrial Development Bank of India
(D) Securities and Exchange Board of India
(E) None of these
Ans : (B)

5. Which of the following is the short form of the name of the Indian Space Shuttle which puts various satellites into orbit ?
(A) RISAT
(B) PSLV
(C) ANUSAT
(D) ISRO
(E) INTESSAT
Ans : (B)

6. ‘Astra’ which was in news in recent in the name of a newly developed—
(A) Air to Air Missile
(B) Battle Tank
(C) Spy Rocket
(D) Submarine
(E) Air to surface missile
Ans : (A)

7. The telecom industry of which of the following countries made a world record by adding about 16 million new subscribers in just one month (March 2009) ?
(A) China
(B) Iran
(C) India
(D) South Africa
(E) None of these
Ans : (C)

8. The President of India recently signed three key trade agreements with a country whose Prime Minister is Mr. J. L. R. Zapatero belongs to which of the following countries ?
(A) Spain
(B) Mexico
(C) Italy
(D) Greece
(E) Ghana
Ans : (A)

9. Who amongst the following has taken over as the New Chief Election Commissioner (CEC) of India recently ?
(A) Mr. Ashwani Kumar
(B) Mr. N. Gopalaswami
(C) Mr. V. S. Sampath
(D) Mr. Naveen Chawla
(E) None of these
Ans : (D)

10. Which of the following is the Reverse Repo Rate at present ?
(A) 3%
(B) 4%
(C) 5%
(D) 5•5%
(E) None of these
Ans : (E)

11. Which of the following is true about the exports from India during March 2009 ?
1. Exports went down by 33% percent in terms of US dollars during the period.
2. It was the highest drop in exports in more than a decade.
3. This drop was because Indian Tea has lost its demand in the global market.
(A) Only 1
(B) Only 2
(C) Only 1 and 2
(D) All 1, 2 and 3
(E) None of these
Ans : (D)

12. As per the reports of the National Saving Institute (NSI) which of the following has shown an improvement in last few months by registering a 10% growth in it across the country ?
(A) Bank Deposits
(B) Investments in commodity exchanges
(C) Investments in infrastructure bonds
(D) Small savings
(E) None of these
Ans : (D)

13. The President of Maldives was awarded the Anna Lindh Prize-2009 for his efforts in which of the following areas ? Efforts to—
1. Combat climatic changes
2. Bringing democracy in country in a peaceful manner
3. Save his country from financial crisis
(A) Only 1
(B) Only 2
(C) Only 3
(D) Only 1 and 2
(E) All 1, 2 and 3
Ans : (D)

14. Who amongst the following is the author of the book (released recently) “India and Global Financial Crisis : Managing Money and finance” ?
(A) Dr. Bimal Jalan
(B) Dr. C. Rangarajan
(C) Dr. Manmohan Singh
(D) Mr. Pranab Mukherjee
(E) Dr. Y. V. Reddy
Ans : (E)

15. Who amongst the following is the winner of the prestigious ‘Dadasaheb Pahlke Award’ given in April 2009 ?
(A) Manoj Kumar
(B) Rajesh Khanna
(C) Amitabh Bachchan
(D) Jaya Bachchan
(E) Jitendra
Ans : (A)

16. India recently finalized its National Solar Mission. The mission envisages an installed solar energy generation capacity of
about—
(A) 5000 MW (by 2030)
(B) 1000000 MW (by 2030)
(C) 15000 MW (by 2030)
(D) 20000 MW (by 2030)
(E) 25000 MW (by 2030)
Ans : (B)

17. As per the news published in major newspapers / magazines four Central Public Sector Undertakings, NTPC, NHPC, PGCIL and DVC signed an agreement for a joint venture. All these four PSUs are working in which of the following areas/sectors ?
(A) Textile Sector
(B) Power Sector
(C) Coal Sector
(D) Transport Sector
(E) Telecome Sector
Ans : (B)

18. Which of the following countries wanted to come back again as an active member of the Organisation of American States after its expulsion from there several years back ? (The summit of the same was organized in April 2009)
(A) Cuba
(B) Brazil
(C) Argentina
(D) Turkey
(E) None of these
Ans : (A)

19. Who amongst the following was the first elected President of the Federal Democratic Republic of Nepal ?
(A) Mr. Ram Baran Yadav
(B) Mr. B.P. Koirala
(C) Mr. Madhav Kumar Nepal
(D) Mr. Pushpa Kamal Dahal ‘Prachanda’
(E) None of these
Ans : (A)

20. As per news in major newspapers Sri Lankan Govt. has offered conditional Amnesty to which of the following groups with a view to end internal conflict in the country going on since last several years ?
(A) Association of Civilians Trapped in War Area
(B) Janmukti Morcha
(C) Naxalite Group of Sri Lanka
(D) Madhesi Janadhikar Forum
(E) LTTE
Ans : (E)

21. As per the reports the Indo-Pak Trade reached at about which of the following levels during 2008-09 ? About—
(A) Rs. 200 crores
(B) Rs. 300 crores
(C) Rs. 400 crores
(D) Rs. 500 crores
(E) Rs. 600 crores
Ans : (C)

22. Which of the following States is amongst the top five power selling States in India ?
(A) Meghalaya
(B) Chhattisgarh
(C) Maharashtra
(D) Kerala
(E) Rajasthan
Ans : (B)

23. India and Russia recently signed an agreement so that India can get a supply of Uranium fuel from Russia. Uranium is used in which of the following sectors ?
(A) Pharma Sector
(B) Transport Sector
(C) Agro Industry
(D) Telecom Sector
(E) Energy Sector
Ans : (E)

24. The Govt. of India recently decided to finalize a big defence deal of Rs. 45000 crore for which finally five contenders are shortlisted.
This deal is to purchase—
(A) Fighter jets
(B) Radar system
(C) Spy rockets
(D) Battle tanks
(E) Warships
Ans : (A)

25. Who amongst the following is not a Padma Awards Winner of 2009 given in 2009 ?
(A) Dr. G. Madhavan Nair
(B) Mr. Sundarlal Bahuguna
(C) Mr. Abhinav Bindra
(D) Ms. Aruna Sairam
(E) Mr. Manoj Kumar
Ans : (E)

26. As per the news in all major newspapers, the African National Congress (ANC) got an overwhelming victory in the general elections held recently in—
(A) Ghana
(B) Uganda
(C) South Africa
(D) Kenya
(E) None of these
Ans : (C)

27. After a long cold war of several decades Taiwan recently signed an agreement to expand air links and accept main land investment with which of the following countries in its neighbourhood ?
(A) India
(B) China
(C) Malaysia
(D) Indonesia
(E) Japan
Ans : (B)

28. As per the news in major newspapers Iran has agreed to welcome talks with world powers after a deadlock of several months. Which of the following is the major issue over which Iran has a difference with the most of the world powers ? Its—
(A) Nuclear Programme
(B) Dispute with Iraq on several oil fields
(C) Views on subsidy on agro products in the meetings of the WTO
(D) Claim to have permanent seat in UN Security Council
(E) None of these
Ans : (A)

29. Union Govt. provides subsidy on which of the following commodities in India ?
1. Fertilizers
2. Seeds
3. Tractors
(A) Only 1
(B) Only 2
(C) Only 3
(D) Only 2 and 3
(E) None of these
Ans : (A)

30. World famous Tennis Star Rafael Nadal is from which of the following countries ?
(A) USA
(B) Spain
(C) Germany
(D) Italy
(E) France
Ans : (B)

31. ‘Azlan Shah Cup’ is associated with the game of—
(A) Cricket
(B) Hockey
(C) Badminton
(D) Table Tennis
(E) Golf
Ans : (B)

32. What is the full form of NFSM an initiative of the National Development Council of India ?
(A) New Food Security Mechanism
(B) National Food Security Management
(C) National Farmer’s Service Manch
(D) New Fastest Space Missile
(E) None of these
Ans : (E)

33. Financial year in Banks is a period between—
(A) January to December
(B) May to June
(C) April to March
(D) January to April
(E) None of these
Ans : (C)

34. The cooperative movement in which of the following fields has achieved a great visible success in India ?
(A) Milk production
(B) Banking sector
(C) Textile sector
(D) Cotton production
(E) None of these
Ans : (A)

35. The Reserve Bank of India does not print currency notes of the denomination of Rs. —
(A) 20
(B) 50
(C) 3000
(D) 1000
(E) 500
Ans : (C)

36. Which of the following is considered as the financial capital of India ?
(A) New Delhi
(B) Kolkata
(C) Bangalore
(D) Ahmedabad
(E) None of these
Ans : (E)

37. Olympic Games are Organized after a gap of every—
(A) Two years
(B) Three years
(C) Four years
(D) Five years
(E) Six months
Ans : (C)

38. Which of the following is a very well known name in the field of Banking in India ?
(A) Ms. Meira Kumar
(B) Ms. Kiran Mazumdar Shaw
(C) Mr. Arun Jaitley
(D) Dr. D. Subbarao
(E) All of above
Ans : (E)

39. Which of the following is the currency of Spain ?
(A) Dollar
(B) Pound
(C) Yen
(D) Krona
(E) None of these
Ans : (E)

40. FIFA is an organization working in the field of—
(A) Banking
(B) Textiles
(C) Power Generation
(D) Social Service
(E) Sports
Ans : (E)